How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
First off I received my order on time as promised. Over the past 6 years I have become an avid cyclist, most for fitness. I needed to lose weight plus I enjoy spending time on the trails in the Minneapolis metro. My average ride is 25-30 miles. I've tried several saddles in the past but each one has come up short and I assumed that pain would be an accepted part of riding. I installed this saddle in minutes and did a 32 mile virtually pain-free ride. This saddle fits me better and the memory foam is outstanding. I'd highly recommend it!
I have to review this product. I looked at all bike saddles for my mountain bike before deciding on this one. I am so glad I did. Super easy to install and adjust, very well made product. The first time I sat on this saddle, their was no doubt that I made the correct decision. It is sooooooooo comfortable, I absolutely love it. I definitely recommend this product.
This went on a bike used by a teenage girl for 5-10 mile rides on a paved trail and on the street. We've only used it once, but so far, it is a VAST improvement on what came on the bike. Mom and daughter are both happy with it.
This thing totally exceeded my expectations.
Perfect no problem very comfortable did a 15 mile ride in the rain no issues looks good
Very comfortable seat. Am able to ride for long distance without buttock pain. Bought this for my wife and I would say that it is more of a seat for women. Slight discomfort up front for male riders, but nothing too bad. Seats are very subjective and I usually feel the most discomfort in the buttocks and it works great for that.
Excellent quality and simple to install.