SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://exquisia.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I've been using this magic box for a few weeks now and it's honestly such a difference in keeping my car tidy. Plus, it’s super compact which is great!
Highly recommend this product if you look for a way to keep your car clutter-free! It fits perfectly in the back seat and is made of very sturdy material. Love the pockets and compartments for all of my items!
Picked up this gem recently and I'm blown away by its sturdy design. It's definitely going to be a long term companion on all my trips.
I recently purchased the magic box organizer and found it to be a useful tool for keeping my items organized while traveling. It's well-made and the compartments are the perfect size for storing items like toiletries, jewelry, and other small items. The only downside I found was that it was a bit bulky to carry around, but all in all it was a good purchase.
High quality,big,portable travel organizer.No issues,everything as described.
This thing is amazing! Fits perfectly in my car and holds so much stuff. Love that it’s waterproof too.
LOVE my new organizer! It's actually large and on our last road trip I put all the snacks and drinks for our family of 5 in it. Very clever that the top can be used as a table! Kids also love that there are separate holders for their drinks and side pockets for their stuff. Great, great thing! Thank you owleys!
Received this organizer a week ago. Good quality. Have not yet tried it during road trips, but it looks very convenient to use while traveling ,especially in the back seat.
Highly recommend this waterproof car organizer – keeps everything dry even when we accidentally spilled coffee inside 🙈☕️
😍👍thank you
nice car organizer, although much bigger than I expected
This compact organizer fits perfectly in my vehicle, freeing up so much space! Big thumbs up 👍
Really impressed with this car organizer. It's sturdy, stable and waterproof - just what I needed for my hectic lifestyle! 🚗💦
We keep this organizer in the back next to my daughter's child seat. A very handy item. Enough space for all her toys, books, pencils and other little things she likes to have on a road trip. We only add drinks and food. All in one place which is just perfect. Thank you!
Great organizer for picnics and family road trips. Big and convenient. Fits well between two child seats.
so glad i found this product...it keeps everything neat & tidy while we're on the go!
Now this is my favorite car organizer! I received my order a month ago. I purchased this to keep in the back seat with my son. Inside, I stored everything that was lying in my car and didn't have its place. And I use the pockets to store my son's toys, snacks and drinks. So convenient! My son also loves the lid and uses it as a table. High-quality, stylish, and really versatile organizer! Thanks a lot!
I appreciate how this product combines practicality with style - makes organizing fun!
good vehicle organizer fit properly for our suv back seat thank you
Absolutely thrilled with the purchase. This organizer turned out to be quite sturdy & stable as described.
Completely satisfied with my new car organizer! Perfect thing to have in the back when driving with my grandkids. Thank you for such a smart product and fast delivery!
Absolutely in love 😍
Excellent organizer, everything as described. The quality is very good, and the design is versatile and convenient. Met all my expectations. 5 stars
This product is fantastic! The quality of the material feels really durable and strong.
Love this backseat organizer, the quality is amazing. Everything fits in size, I store it between two child seats. Our family is absolutely happy with the purchase. We will also use it for our nature trips. Get one, you won’t regret it!