SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://exquisia.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery. Packaged well. It is very beautiful and perfect size. I bought this in remembrance of my sister who just passed away. Her name was Beatrice but we all called her Bea. They're beautiful, very fine finish, I'm very satisfied. Fast shipping, excellent quality, very reliable store, not the first time, and I certainly recommend. I plan to order more for family friends to show the memory of my sister Bea.
I am very hard working person and my friend call me Bee because of it. And one of them send me the link on this product and I fell in love with this charm in the same moment. I'm so happy and I do not take it off))) The quality of products is good.The drawback considers the lack of overall sizes in the description, the photo shows how many products differ from each other in sizes. In general, happy with the purchase. Thank you store!
I purchased this item as a gift for my friend who loves bees.
She cried when I gave it to her.
Although this piece is not terribly expensive (hardly!) it certainly looks as though it is.
It is a beautiful piece of jewelry that anyone would be proud to wear.
Extraordinary! One of the cutest charm I ever saw! Very nice communication with the store! I was thrilled when I opened this little bee. So very pretty, sparkly and well made yet delicate and lovely. It is a Christmas gift for my granddaughter. Her name begins with B so I will give her a Bee. Also to remind her that I will always B with her when she wears it.I highly recommend!
I got this for a special someone, and she loves it. It's small, adorable, and is just a perfect gift. If you (or your loved one) likes nature, or bees, or anything related for the matter, then get it. It looks nice on any outfit, and is just a pretty little thing. You people shoulda seen her face when I gave it to her :)) The quality is very good, I recommend.
Same as in the photo! I got this as a present for a friend, who is a passionate bee lover- she is 35. I am sorry I will not be there to see her face because this pendent is just beautiful. Crystals are just gorgeous. I love it!!! Shipping was super fast. It arrived 10 days earlier then expected!!!! THANK YOU!!!
My friend has a beautiful pandora* charm bracelet. I am not able to afford pandora* charms. This charm fit perfectly on her bracelet and she enjoyed receiving it.
I love this pretty little charm, I wasn't going to get it for it wasn't Pandora, so very glad I did, it is as pretty as the Pandora charms and much cheaper, the quality is well done, it hangs perfect, just the perfect size, you to will be happy with this little charm
My employee absolutely loved it. She's a good worker so I like giving her nice gifts for her birthdays and holidays. I would purchase it again.
Fits beautifully on a Pandora bracelet
This design is very cool, love it so much.
Love it
I Love it because of the style and quality.
Beautiful charm
Smaller than I expected but I’m in love with it
Very adorable!
Very nice for the price
Very good quality. It sparkles and fits perfectly with Pandora bracelet.
the design is cute.
This charm is ABSOLUTELY BEAUTIFUL! Will order more! This is a gift for my lovely granddaughter
I exceeded my expectations 100% recommended
This charm is so sophisticated.........I love it!
It's beautiful on my Pandora bracelet.
Love it! Fits my pandora bracelet
Charm fit in pandora necklace for daughter. But she doesn't like the size