SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://exquisia.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is one of my favorite night lights for our daughter, in fact this is the third one we’ve bought. The last one we gifted to a friend and her daughter and the first one was when my daughter was little and she was rough with the top and broke it. It’s been something we’ve had since the day we brought her home from the hospital and she will probably have it until she moved out 😛 or becomes to cool for it. The color options are great, the ease of use is always helpful and it lasts a long time. The diffuser is great too if the lights are too bright. I highly recommend this product to anyone and everyone!
I bought this for my nieces (ages 1, 3, and 4) who do a lot of traveling with their family. Because the three girls are so young and have an ever changing place to sleep/stay, I thought this would be a good ‘constant’ in their bedtime routine. Even if they’re at someone else’s house or in a hotel, they can always count on seeing the star lights above their head at nighttime. It works great and I’ve been extremely happy with the purchase! The girls love it!
I got this product for my daughter, as my wife and I had just completely remodeled her room; my daughter loves space, so naturally, we wanted to get her a space themed night light. My daughter loves this nightlight and the fact that it comes with a lifetime warranty, is absolutely wonderful. I would definitely recommend this product, if you or your child are into galactic themed, or if you want a soothing, bright, night light for them that's easy to operate.
My baby just loves staring at the colorful twinkling stars and moon projected on to the roof. Some reviewers mentioned the quality of plastic is cheap and not strong enough - but I completely disagree. It is sturdy enough and does the job perfectly - unless you leave it in-front of the kid and ask them to break it.
I'd say, its multi functional feature - night light with the cover or night light projector without the film is the best feature.
I bought this night light for my toddlers bedroom but I now want one for my own bedroom. When I first saw the size of the light I was thinking it was too small to light up the whole room but was I wrong. The images project all across the ceiling with just the right amount of brightness. It is very relaxing to fall asleep with this light. I think this is a nice product to give as a gift.
Its a simple projector. The multiple LED lights keep my kids busy. It projects well on a shelve like I did or even on the floor to fill the ceiling. I ended up using batteries because the kids kept wanting to move around with it. Hopefully they will stop some day and I will plug it into the wall. The projector's construction is simple and box seems cheap but its a good buy to lighten up the room before bedtime.
I got something similar to this for my son and he loved it. We've had it 2 years now and it's perfect, but it does have a timer. So when my daughter was born, we bought this one for my son because it can be left on all night with no timer. Well, we've had it like 2 months maybe and the blue light is already out... it's not even the most used color. I'll try to see if seller will do anything
I absolutely love this product! I had purchased a similar product for my son when he was an infant, he has absolutely loved it. I noticed the lights on that starting to go out so I purchased this as a replacement. This product is far superior to the item we replaced it with. The lights are brighter and appear better on the walls. They even spread further. I’m extremely happy with this and love that my son can continue to admire the stars and moon.
Great product. It has RGB light settings and looks great in the dark. It is really simple to use and you can plug it in to a USB wall plug or put in batteries. It also spins if you turn on the setting. If you change the cover over the lights it can even be used as a small lamp or a night light with your choice of color.
Says baby night lite but all my kids love it (my oldest is almost 12). I like the fact you can switch the colors. The buttons make it very easy to use. It makes very little noise (mostly white noise sounding).
The stars cover the ceiling beautifully but not the wall so much, but do leave light splashes of color. They are pretty but the images are larger than I expected and are not crisp. The edges are fuzzy, but it is pretty. I'm trying to train my pre-school granddaughters to stay in bed and I am hoping this will do the trick. So glad there are products out there like these.
This little night light is amazing star show! There are a ton of color combinations - our favorite is the red/white/blue. The motion just makes it that much more fascinating to watch! Would recommend for any child's room or any adult who loves these types of things!
My kids LOVE this lamp! We were having a lot of trouble getting our 2 year old to stay in bed and fall asleep without having to resettle him repeatedly. The night we put this projector in his room, he stayed in bed and fell asleep faster than he has in a long time! My daughter loves hers too.
It was ok, especially for the price. I thought it would be more of a galaxy light but it’s pretty blurry on the ceiling/wall no matter how close you put it. It’s great if you just want colorful lights in the room for a party. I did like how you can change the colors and settings to make different shapes and rotations.
We ordered this for my teenage daughters galaxy bedroom. We are renting our home so we could not paint stars or put glow-in-the dark stars up; so this was a perfect solution. She loves it! It lights up her room well.
Very cute night light. My kids love it. It has multiple settings. Can be used with or without the scenary and colors change. You can have the stars and moon or just plain light if you need. My kids are so excited for bed time now because they can’t wait to turn on their night light. I would recommend this. It’s worked great so far over the last week.
I've had this light for about a month and love it so far. I got it for our 2 month old. She loves to watch the lights move around on the ceiling and it keeps her calm and intertained. You can choose different colors and patterns for the lights.
This is a really cool light but the projection isn’t as defined as in the picture. I do like that there’s a plug in option and there are so many different color combinations. My boys love it!
This is an uncomplicated night light projector that does as advertised. There are several options of color combinations and it's fun for toddlers to explore them. I do wish the dome had been made of a sturdier plastic as my toddler crinkled it immediately (but thankfully, it can be fixed and does return to its shape).
I bought this for my daughter's birthday and she absolutely loved it! She's still fairly young, so this acts as her night light when she's sleeping. She kept telling me it was her favorite gift and it was so affordable. Super easy to use and makes bright, but not too bright, light patterns with different colors, or just white. Definitely recommend!
I bought this for my 88 year old dad who has dementia, is bedridden and some times gets quite agitated. We were made aware that these lamps can be calming effect and can be a good distraction. It worked quite well. My dad enjoyed watching while listening to music. I am so glad I bought this, it has been a great help!
Got this for my 5yr old daughter so she can have a little light to fall asleep and to walk to the bathroom at night. She lives the colors and watches them to fall asleep. My 8yr old loves it too...no more arguing at bedtime! Came exactly as described and bright enough to offer comfort without be too bright.
Purchased for my 1.5 year old to use as a nightlight. He loves it! Works great right out of the box. I love that you can change the colors or dim the brightness. I looked at many of these and so many were much more expensive that I was hesitant to purchase this one, but I’m glad I did.
This is an awesome product. My wife and I have bought very expensive items similar to this one and this one is the best so far. Worth every penny our daughter loves it.
This is the 2nd time we have bought one. My son got one last Christmas, but he destroyed the thin cover that has the design on it. I got him another one this year since he is 6 and will not likely tear it up after losing it last year. He really liked the lights and designs ( as did my 9 year old daughter).