SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://exquisia.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My boys love this nightlight, especially the settings that include 2-3 colors. I love that it comes with a hard shell cover to keep the dome exterior protected however you do have to remove it for the shapes to be legible on the walls. Great product, reasonable price, highly recommend!
As soon as I turned it on all my grandkids ran in the room it was super enjoyable to them. It has many settings anything from dancing to sleeping mode. Really didn’t anticipate how much coverage I went in my open ceiling living room it lit my entire dining and living room up!!
Bought it for our baby that loves lights for Christmas. Sets up easy and has good range. The star cover is a little bit flimsy and can be dented, but it also forms back into place pretty easily. Lots of color variation choices. Most importantly though the baby loves it.
This was cute and I liked the different color light changes. Just note, there is no timer feature so you need to remember to go back and turn it off after your little one falls asleep otherwise the batteries will run out. As long as you are aware of that, it'll be great.
At first appearance this looked really cheap and I was nervous, but it was really east to use and looks great!
My son loves this lamp. We use it every night as a night light.
it is very easy to use, very bright,The projector feature is very beautiful. I especially like how many different themes were included in the packaging. I’m very impressed with the design and construction of this light. It’s easy to set up and use right away. My son loves being able to use a night light that is very grown up looking. It provides enough light to allow him to move around his room at night without being bright enough to disturb his sleep.
My daughter was struggling to sleep for a week so we decided to get her this as a little night light.
Perfect nightlight for a kid who is finally in his own room! My 7 year old loves falling asleep with this on.
I love this so much and so does my son but I'm very disappointed less than 6 months after purchasing 2 of the led lights have stopped working! totally a bummer. Really love this over all tho!
A great gift for my little girl. It is more than a projector or a night light. It shoots colorful stars rotating on the ceiling. It looks like a fantasy magic ball. My daughter really likes it, so we set the timer on every night to bring her sleep. The size of the whole piece is really small and can fit into many place.
When I got this product, my expectations for this product were not very high. But I was surprised when I plugged in the light. At that moment, it felt like heaven, especially the laser was moving various colors. It feels like I see beautiful glowing stars from the blue water. You can adjust many different modes and settings. The remote control works well. I gave this to the children as a gift, and I knew they would love it!
Love this item. Helps my daughter fall asleep without using an annoying nightlight.
This is really cool we moved here in this house about a year ago, in our previous house I took glow in the dark paint and painted stars on the ceiling of my son's room it looked great but took a lot of time and was difficult to get them just rit . This star projector is perfect just tuned it on and you have instant stars with the northern lights, very nice.